Get in Contact

 

Have a question or wholesale enquiry? Get in contact here.

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When will my order be delivered?

UK orders will be dispatched within just 2 working days from the date of your order and delivered within 2-4 business days.

*Delivery times may vary in busy periods. Any delays will be advertised on the website and Instagram*

My order has arrived damaged?

If your order has been damaged whilst in transit, please get in contact straight away or within the first 2 days of receiving your order. An item refund or replacement will be arranged for you straight away. Contact: info@thesoycandleco.co.uk 

How do I return an item?

Items must be returned within 7 days from the date of purchase for a full refund, excluding delivery costs. The item must be in its original condition and not damaged. We recommend sending returns via tracked delivery to ensure safe delivery and using bubble wrap to protect the items. Refunds will be processed within 5 days from receiving the item back.

Do you offer wholesale and bespoke?

Yes, please get in contact to discuss your requirements. info@thesoycandleco.co.uk

Can I stock your candles?

Yes, please get in contact to discuss your requirements. info@thesoycandleco.co.uk